Novari Desk
A counterparty execution system is technology plus people, and those people do not have to be ours. Run it with your own coordinators and you are running the complete system. The Desk is the option to have Novari staff the layer you would otherwise staff yourself.
A Friday night
Your customer is expecting it Monday. The system re-tenders on its own, and somebody still has to take the better rate and get a written confirmation back before the dock opens Saturday. That somebody is your coordinator on Monday morning, or the Desk on Friday night.
The rules
A staffed layer working inside your counterparty relationships raises a fair question about whose side it is on. These four rules are the answer, and they are the same four whether you are a shipper, a brokerage, or buying inbound from a supplier.
Rule one
Novari never holds the carrier relationship and never earns a spread on your freight. Desk pricing is scoped to labor and coverage, so our price does not move when we save you money. Nothing we do depends on standing between you and the other side.
Rule two
Never both sides of the same commitment. If your counterparty also runs Novari, we are still working your side of it. Correspondence goes out under your name, so the carrier or the supplier sees you rather than a vendor they have never heard of.
Rule three
It requires an active Novari subscription underneath it. Without the system clearing the routine first, what you have bought is somebody else's staff working inside your inbox, at a headcount that grows with your volume.
Rule four
The hours the Desk is staffed, and exactly what happens to an exception outside them, are written into your agreement rather than discovered on a Friday night. Scoping states both before you sign.
What the Desk works
The system identifies the exception, hands it to a person, and stops. The Desk owns the first human step past that line. What reaches your own people afterwards is the residue that genuinely needs their judgment, their relationship, or their authority.
A carrier drops a covered load. A pickup gets missed. Two carriers accept the re-tender at different rates and the better one needs a signed confirmation back tonight. The Desk works those against your routing guide and your rate table, and escalates the ones your rules do not cover.
Your operations staff burns the same hours a shipper's coordinators do, and a load that falls over on Friday leaves a customer who has to hear it from you before the receiver tells them. The Desk covers the re-tender and the customer notification, working your accounts under your name.
A supplier misses an acknowledgment deadline, or a confirmed ship date slips and nobody says so. The Desk is available where the technology underneath it is shipping, which today means shippers and brokerages. Purchasing gets both together when that product ships.
What scoping returns
The Desk is quoted rather than list-priced, because two customers at identical volume can need very different coverage. The form asks for your volume, how exceptions get handled today, the hours you need covered, the systems already in place, and which side of the freight you are on. What comes back is the reasoning: which of those drives your cost and by how much, plus an indicative band labelled pre-scope. A firm number follows the call, not the form.
How many commitments a week, and how many of them turn into exceptions. The second number moves the quote more than the first.
Business hours, extended, or on call, and what you want to happen to an exception that lands outside whichever you pick.
A written routing guide and a rate table let the Desk decide more on its own. Where the SOPs run thin, more comes back to you, and scoping says so.